Utility companies literally never stop. They’re way too busy supporting massive numbers of customers. Troubleshooting problems, dealing with outages, managing service teams—providing critical services to their customer base is the key priority.
Given those huge numbers, a subpar billing and invoicing system can cost millions in terms of duplicate work, man hours lost, and eventual customer cancellations. Imagine employees having to manually key billing data from one system to another. Customers have zero visibility to historical statements. It’s utter chaos!
Utility customers and employees need a user-friendly system that provides instant visibility into current and historical invoice data. Management needs a system that can scale without manual effort, handle complex billing structures, and connect to other internal systems.
Invoiced’s cloud-based invoicing platform meets these needs—and then some. System crashes due to high volume are now a thing of the past.
Invoiced offers usage-based and metered billing, giving utility companies the flexibility to bill a varied, exact amount for each cycle.
Invoiced’s billing portal allows end users to log in, view current and past invoices, make payments, download receipts, and update payment information—all in an intuitive, easy-to-use interface
Customer service reps only need access to a limited set of billing data to help customers, while managers and executives need system-wide access. Invoiced’s application permissions let you dictate who sees what.
Give customers the option to pay using direct debit, credit card, PayPal, or Apple Pay—we support them all, and we add new methods based on customer request. Connect your existing payment processing platforms with Invoiced to automatically sync online payments with invoices.
Need to connect Invoiced with your accounting software, payment platform, or ERP? Invoiced provides connections to a wide variety of platforms, and we’re adding new ones every day.
Connect to the Invoiced API for manual tasks that don’t scale. Push and pull invoices, target outstanding bills, filter customers based on payment history, and upload account credits.
These capabilities have many benefits— drastic time savings, reduced billing errors, and a better customer experience, to name a few. Just check out this success story from Invoiced utility client Flick Electric Co.
Don't take our word for it — check out these stories from Invoiced clients:
Want to learn how Invoiced can automate your billing processes?